Zapier 與 Make 比較：2026 年應如何選擇？

An honest comparison for small business owners — pricing, ease of use, integrations, AI features, and the decision rule that simplifies everything.

Quick answer: Zapier is the right choice if you're non-technical, want fast setup, and run linear workflows (when X happens, do Y). Make is the right choice if your workflows need branching logic, loops, or you run high volume and want more automation steps per dollar. Start with Zapier; move to Make when the logic or bill outgrows it.

The One-Sentence Difference

Zapier is a trigger-action automation tool built for speed and simplicity. Make is a visual scenario builder built for complexity and control. They solve the same problem differently — and choosing the wrong one costs you either time (Zapier's limits frustrate power users) or money (Make's learning curve slows non-technical teams).

Head-to-Head: Zapier vs Make

Factor	Zapier	Make
Ease of use	Beginner-friendly	Steeper learning curve
App integrations	10,000+ apps [1]	3,500+ apps (deeper per integration) [3]
Workflow complexity	Linear (trigger → action)	Visual branching, loops, iterators
AI features	AI Zaps, Zapier MCP	Make AI Agents (paid plans) [4]
Pricing model	Per task	Per credit (most module actions = 1 credit) [5]
Free plan	100 tasks/month, two-step Zaps only [1]	1,000 credits/month [2]
Paid entry price	$19.99/month billed annually ($29.99 monthly) [1]	$9/month billed annually ($10.59 monthly) [2]
Best for	Beginners, linear flows, broad app coverage	Technical users, complex logic, high volume

Pricing Deep Dive

Pricing is where the comparison gets complicated because the two tools use different models.

Zapier (task-based): Zapier counts every action step as a "task." A 3-step Zap that runs 1,000 times a month uses 3,000 tasks. Tiers start with Free (100 tasks/mo, two-step Zaps only) and Professional at $19.99/mo billed annually, or $29.99 monthly, for 750 tasks [1]. Higher task volumes cost more, so the bill grows with usage.

Make (credit-based): Since August 2025 Make bills in credits instead of "operations": most module actions use one credit, while AI modules can use more [5]. The free plan gives 1,000 credits/month; Core is $9/month billed annually ($10.59 monthly) and Pro is $16/month billed annually ($18.82 monthly), both for 10,000 credits — Pro adds faster execution and higher limits rather than more credits [2].

Compare the entry plans: Zapier Professional covers 750 tasks a month, while Make Core covers 10,000 credits. The units aren't identical — Make also counts the trigger module, and AI steps can cost extra credits — but for anything beyond light usage, Make's entry plan covers far more automation steps for the money. Price your own workflows on both before deciding.

5-Round Verdict

Round 1: Ease of Use — Zapier

Zapier's trigger-action model maps directly to how non-technical users already think about automation. Setting up a Zap takes minutes. Make's visual builder is more powerful once learned but has a real onboarding cost.

Round 2: Integration Breadth — Zapier on breadth, Make on depth

Zapier leads with 10,000+ app connections [1] versus 3,500+ for Make [3]. For niche or newer SaaS tools, Zapier is far more likely to have a native integration. Make's integrations are often deeper (more API endpoints exposed per app) but fewer in total.

Round 3: Complex Workflow Capability — Make

Make's visual canvas supports branching routers, iterators, aggregators, error handling paths, and custom API calls with full control over request structure. Zapier has added Paths, Looping, and Sub-Zaps to close this gap, but Make's ceiling on workflow complexity is still meaningfully higher.

Round 4: AI Features & Agentic Automation — Zapier

Zapier MCP lets AI tools take actions across Zapier's app connections without manually managing integrations, and Zapier lets you describe workflows in natural language. Make's AI Agents are now available on all paid plans [4]. In our view Zapier's AI layer is still the more established of the two, simply because it reaches more apps.

Round 5: Price at Scale — Make

At high automation volume, Make's credit-based pricing usually costs less than Zapier's task-based model, because its entry plans include far more steps (see the pricing section). Check the credit cost of any AI steps, which can use more than one credit each [5].

Which Should You Choose?

Your situation	Choose	Why
Non-technical, want fast setup	Zapier	No learning curve, Zaps in minutes
Complex branching logic needed	Make	Routers, iterators, multi-path flows
High-volume automations	Make	More steps per dollar at scale
Need the widest app coverage	Zapier	10,000+ integrations [1]
Technical team, want maximum control	Make	Custom API calls, error handling, iterators
Starting from scratch, unsure	Zapier	Easier to start; migrate to Make later if needed

FAQ

Is Zapier or Make better for small businesses in 2026?
Zapier is the better default for most small businesses — faster setup, broader app coverage, no technical background required. Make is the better choice once your workflows need branching logic, loops, or you're running enough volume that Zapier's per-task pricing gets expensive.

How much does Zapier cost vs Make for a small business?
Zapier Professional starts at $19.99/month billed annually for 750 tasks; Make Core starts at $9/month billed annually for 10,000 credits [1][2]. At very low volume either is affordable; as volume grows, Make usually costs less per automation step.

What's the difference between a Zapier Zap and a Make scenario?
A Zap is an automated workflow — a trigger plus one or more action steps. A Make Scenario is the equivalent but built visually on a canvas, with support for branching logic, loops, and error handlers. Zaps are faster to build; Scenarios are more powerful for complex logic.

Can I migrate from Zapier to Make if I outgrow Zapier?
Yes, but plan for work: expect to rebuild your Zaps as Make scenarios rather than import them. The common pattern: start on Zapier, master it, then rebuild your highest-complexity or highest-volume automations in Make when cost or logic limits become real pain points.

Bottom line

Zapier and Make are both excellent automation platforms. If you're non-technical and want fast results, start with Zapier. If your automations need complex logic or you're running serious volume, go with Make. Most small businesses start on Zapier, identify the workflows complex enough to need Make, and eventually run both in parallel — a perfectly reasonable production stack.

Sources

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Originally published on The Workflow Guide. The Workflow Guide publishes independent research and comparisons for remote workers, creators, and small teams. We don't test software in-house; this guide is based on published pricing, documentation and the sources listed above. It was researched and drafted with AI assistance. Prices in this version were re-checked against Zapier's and Make's own pricing pages on October 24, 2026; check each vendor's pricing page before buying.