5 款 AI 回答 50 次 CRM 推薦提問，HubSpot 每次均獲提及
We asked 5 AIs the same CRM question 50 times. Here is who got named.
ChatGPT、Perplexity、Gemini、Claude 和 Grok 對 5 條 CRM 推薦問題各回答兩次，共產生 50 個回答；HubSpot 50 次均獲提及，39 次排第一。25 組重複提問的答案中，有 14 組的前三名改變；不同 AI 使用的網站來源亦不相同。
More buyers now ask an AI "what is the best ___?" before they search Google. If the AI does not name you, you are not on the list. So we tested it.
The test
5 AIs, each with live web search on: ChatGPT, Perplexity, Gemini, Claude and Grok. 5 questions a small-business buyer asks:
- What is the best CRM for a small business?
- Best CRM for a 5-person sales team on a budget
- Which CRM should a startup use?
- HubSpot alternatives for small businesses
- Easiest CRM to set up for a small company
Each question twice, on each AI. 50 answers in 2 minutes 18 seconds.
Who got named
| Brand | Named in | Named first |
|---|---|---|
| HubSpot | 50 of 50 | 39 |
| Pipedrive | 47 of 50 | 0 |
| Zoho CRM | 44 of 50 | 8 |
| Freshsales | 26 of 50 | 2 |
| Salesforce | 23 of 50 | 0 |
| Close | 10 of 50 | 0 |
| monday.com | 6 of 50 | 1 |
4 things one check would have missed
1. Ask again and the list changes. Same question, same AI, asked twice: the top 3 changed in 14 of 25 pairs. One screenshot of one chat proves nothing. Ask several times and count.
2. Each AI reads different websites. ChatGPT used hubspot.com as a source in 7 of 10 answers. Claude, Gemini and Grok used it in 0 of 10. Grok's two favorite sources (bestcrmforstartups.com and spotsaas.com) were used by no other AI at all. To be named, you need to be on the pages each AI reads, and they are not the same pages.
3. The AIs do not agree. monday.com was named in 4 of 10 Grok answers and 0 of 10 ChatGPT and Claude answers. Checking only ChatGPT would tell monday.com it is invisible. Checking only Grok would tell it it is doing fine.
4. The bad words come from the "alternatives" question. All 4 negative descriptions of HubSpot came from "HubSpot alternatives for small businesses", and all 4 were about price. To learn what AIs say against you, ask the question your unhappy buyers ask.
How to run this for your own brand
- Write 5 to 10 questions your buyers really ask, in their words.
- Add your brand, your website and 3 to 6 competitors.
- Pick the AIs and ask each question 3 times.
- Read the summary: how often you are named, your average place in the list, share of voice against each competitor, and the websites the AIs used.
- Run it again every week or month and compare.
We built an Apify tool that does all 5 steps in one run: AI Visibility Tracker
One honest limit
Each answer comes from that company's own model with web search on, through its API. The consumer apps can add memory and location on top. So this is what each AI tells a new user today, not a copy of one person's chat window.
This post was written with help from AI tools. The data comes from a real run on 26 October 2026.
來源：DEV Community · dev.to